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customers first

Frequently Asked Questions


Can you tell me when my shipment will be delivered?

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your Track number on the Shipment page.


What should I do if my consignment is lost?

Your satisfaction is of utmost importance to us. If you believe your consignment has been lost please contact us to submit a complaint form to initiate the process to locate your items.


What are your transit times?

Since we ship by air and use major shipping companies, our transit times is usually between 3 to 5 business days. There could be delays due to Airlines, Customs Clearence and Public holidays in the destination country which are out of our control. Our main objective is to deliver your parcels as soon as possible.


How quickly can you deliver my package?

Our courier and delivery services can vary in terms of delivery time. We offer an urgent service where a courier will pick up and deliver your package direct with no stops in between; which is usually delivered in under a day depending on your location. Other courier services we offer include same day delivery, next day delivery, and delivery across the globe which would deliver your package within 6 working days. Contact us for more details regarding the types of services we provide.


What hours are you open and when do you make deliveries?

We understand that not every delivery is going to fall in between normal business hours so we are conveniently open 24/7 and can make a delivery at any time of day or night.


Do you offer medical courier services?

GoldTrust Logistics offers STAT prescription, medical sample, medical specimen, medical equipment, and medical supply delivery throughout the globe. All of our medical courier delivery drivers also operate in a climate controlled vehicle and are equipped with blood and spill kits. We are familiar with government regulations and make sure to follow these regulations when performing any medical courier and delivery.


We take pride in providing satisfactory logistics services to our customers.